Politique de remboursement

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please do this in a timely manner, after 7 days it will be harder for us to work through any issues, because you have now had the product for a week and any initial issues should have been reported. You may be asked to submit photos or videos. This applies to mostly every product, but for products like a blender this is flexible. For example, if you get a blender and it stops working after 15 days, that not acceptable or if you got a gift for someone and didn't realize it was faulty since it wasn't for you/ you didn't open it, we can work around that. An example where the 7 day window is not to flexible, is if you receive a candle and report 10 days later that the candle has no wick for you to burn, that's a long time to not notice that the candle does not function. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Certain items we do not accept returns on or prefer to not do returns on. A lot of times we will resend the product, after we have received proof of a faulty product. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Following the EU law, orders shipped to EU countries are guaranteed 2 year warranty - Where you can receive a refund or replacement of the item.

Brazilian Consumer Defense Code (CDC). It gives consumers 7 days from the date of receipt of a product purchased online or outside a physical store to cancel the purchase and receive a full refund, including any shipping costs paid.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@moonlitskyetreasures.com